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Discuss the following customer scenarios in your small group and answer the questions given. Your group should be prepared to explain the answers to the large group.
TFN Ltd is a fast-growing technology company which develops technical solutions for enterprise clients. The company relies on rapid deployments, rapid decommissioning, and business agility to achieve its goals.
The IT department needs to ensure that the infrastructure provides a flexible and responsive service to accelerate business outcomes. It is to provide a service which is always one step ahead of unpredictable business demands.
As there is little room for mistakes, the service provided needs to be robust and implemented to a high standard.
CLD Services provides hosted cloud services for its customers. It has a rapid customer onboarding process and maintains an excellent reputation for responding to customer requirements. The customer experience is key to CLD Services success in the market place. As a result, CLD Services is continually expanding its infrastructure.
Behind the easy to use customer interface is a complex IT infrastructure. The Support department sometimes struggles to balance all the operational needs of its customers including fault resolution, hardware repair, monitoring, and security updates.